A free newsletter offering direct mail marketing tips from
Bi-County Mailing & American Mail Communications
September 2007
Copyright © 2007

Get FREE publicity for your company/organization.
Send us news about your events, promotions, awards, important changes, achievements, etc. We will post the information on our website through a link in this space. Email your information
in a Word document
to Phyllis Abrams at filisa@optonline.net.
Be sure to put
“Bi-County Press Box”
in the subject field.
Deadline: the 15th of each month. This FREE service is only for clients. Space is limited. We will make every effort to accommodate all submissions. Posting will be at the sole discretion of the publisher.

Go to www.americanmail.com & www.bicountymailing.com
Click on “Our Favorite Charities”...
It's our way of supporting good people
who do good things.
Every little bit helps.
Please visit their sites.
They could use your support!
Check out our clients' testimonials on www.americanmail.com
About Us - Direct Mail References page. We've included their company logos, as well as links to their websites when possible.
If you're a client, and would like to be listed on our testimonial page with your logo and a link to your website, tell us how we've helped you improve your business, email
Being powerful is like being a lady. If you have to tell people you are, you aren’t.
Margaret Thatcher
1) Clearly define your target market: Determine what people want to hear, not what you want to tell them.
2) Include a personal letter in your package: One-to-one communication improves response.
3) Lead with your offer: Create a strong offer. Make it clear, simple and to-the-point.
4) Turn your features into bottom-line benefits: Show how your widget will save time, increase profits, improve competitiveness, boost efficiency, etc.
5) Highlight benefits with graphics: Use colors, a distinctive font, bullets, brackets, etc.
6) Offer choices with guidance: Clarify the readers’ options and show them that any choice is a win-win decision.
7) Keep choices simple: Giving your readers too many options will distract them from the benefits you’re really selling.
8) Enclose an action device: To bring the order home, use a simple order form, discount coupon, 800 number, etc.
9) Don’t get cute with your design: Don’t make your readers work to read your message.
10) Don’t send conflicting offers: Clean your mailing list so an individual doesn’t get more than one test offer for the same product on the same day.
11) Nix the jargon: Write to your audience, not yourself.
12) Don’t take anything for granted: Do the math for your readers. Don’t tell them they’ll save “half our regular fee”. Tell them they’ll “save $500”.
Don’t want to spend money on an elaborate direct mail package? There are plenty of alternative formats you can test.
Your customers are the reason you’re in business, yet many customer surveys indicate that customer service could use a lot of improvement.
If you’re interested in developing a customer-oriented culture or increasing customer care, you must regard complaints or “customer feedback” as gifts. They’re one of the best ways to find out what your customers want. Here are some tips on how to make your company more customer-driven:
• Adopt the following mind-set: Everyone you interact with is a customer or potential customer.
• Share examples of receiving poor service with your staff, and highlight the impact they had on you and the service provider.
• Deliver what the customers really want rather than what you think they should have.
• If you’re not sure about what they want, ask!
• Under promise, over-deliver and follow-up to ensure your customers are satisfied.
• Solicit your customers’ input on how your product/service can be improved.
Since the last postal rate increase, several not-for-profit organizations have been denied the “automation” rate even though their mailings were barcoded. Here’s why.
Two possible issues could be at work: Either the barcodes did not pass United States Postal Service (USPS) inspection, or the mailings contained a response vehicle (either a card or envelope destined to be mailed back to the organization) that was not “automation-compliant”. Here’s what you should know:
Our mission is to make your use of direct mail correct, efficient, effective and as hassle-free as possible. In every way possible, we will operate as an extension of your company or organization
with your needs and goals as our paramount responsibility.