MAILWAYS
A free newsletter offering direct mail marketing tips from
Bi-County Mailing & American Mail Communications
October 2009
Copyright © 2009

The Press Box
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“In the end, it’s not the years in your life that count. It’s the life in your years.”
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Selected by Long Island Business News readers as..
Can the USPS Regulate Itself
Back to Good Health?
The USPS seems to be in constant financial crisis these days. And, to cope, it continues to change rules on us. Here’s how the bureaucracy thinks: “The economy is bad, let’s raise our postage rates…Our sorting machines can’t sort the mail fast enough, let’s force our clients to produce only mail that we can run faster…Our letter carriers must have everything facing the same direction, let’s make our customers redesign their catalogs to accommodate our carriers.”
Even a novice business person can recognize this approach as a prescription for failure. The USPS cannot operate effectively in the governmental and private sectors simultaneously because the federal Postal Rate Commission manipulates the agency at will. For example, it is the only US government agency required to pre-fund healthcare for future retirees. Return that money to the bottom line and, voila, the financial picture of the USPS changes for the better.
Here’s what David C. Williams, Inspector General, United States Postal Service, recently told Congress: “The first 6 months of this year’s payment to the Postal Service Retiree Health Benefits Fund was $2.7 billion. If not for this payment, the Postal Service would have made $400 million instead of losing $2.3 billion in the first half of 2009”.
While legislation is now moving slowly through Congress to give the USPS partial relief from the payment, other constraints hamstring the agency: It can’t layoff workers, renegotiate labor agreements or close post offices without congressional approval.
So…Can the USPS regulate itself back to good health? The answer is NO!
Target Marketing Profiles Boost Campaigns
B-to-B target marketing has become the driving force behind successful strategic direct mail programs. Developing an overview of your corporate target customers will help you develop a clearer picture of who they are.
Here are some characteristics to consider:
While using fewer resources, target marketing lets you reach, create awareness, and influence a group of people most likely to select your product/service to meet their needs.
Before You Print…Plan!
Practical experience is priceless. So, before you produce your next direct mail marketing piece, consult a direct mail expert. In the long run, you’ll save money, resources and time. Here are some questions to ask before even putting pencil to paper:
1) Who is my audience?
2) What am I trying to accomplish with this piece?
3) What do I want to send — letter, self-mailer, brochure, postcard?
4) Do I want to mail it once or several times?
5) Do I want to create a personalized mailing or a generic piece?
6) How many pieces will I need to print so I can reach my entire audience?
7) What mailing list will I use?
8) Will the piece be time-sensitive?
9) What image do I want the mail piece to convey — classy, hi-tech, serious, funny?
10) What must I know about postal regulations before designing the piece?
11) How can I save on postage?
Do You Know How Recipients Read Your Mail?
According to marketing expert James Lumley in Sell It By Mail, those who read their mail go through a three-stage decision process:
1) They scan for relevancy. They spend about 15-20 seconds scanning the package, opening it if the outside is enticing. Since they’re already interested in — or curious about — what you’re offering, they look at headlines, subheads, picture captions, signatures, postscripts and your response device.
2) They read to get more information quickly. They pay particular attention to graphics: charts, diagrams, photos, tables, illustrations, bulleted lists and other summaries in order to get details quickly.
3) They read more closely to help them decide on whether or not to buy. By the time your readers get to the body copy, they’re in a buying frame of mind, but not yet convinced. They’re now looking for confirmation that buying what you’re offering is the right decision.
Our mission is to make your use of direct mail correct, efficient, effective and as hassle-free as possible. In every way possible, we will operate as an extension of your company or organization
with your needs and goals as our paramount responsibility.